Privacy Policy
How IMTS Global Limited collects, uses and protects your personal data.
Last updated: 15 October 2026
This privacy policy explains how IMTS Global Limited collects and uses personal data when you visit imtsglobal.co.uk, contact us or use our services, and the rights you have under UK data protection law (the UK GDPR and the Data Protection Act 2018).
1. Who we are
IMTS Global Limited is the data controller for personal data collected through this website. We are a company registered in England and Wales (company number 10545812) and part of the IMTS Group.
Address: 1 Bell Street, 2nd Floor, London NW1 5BY, United Kingdom
Email: solutions@imtsglobal.co.uk
Phone: (+44) 203 129 4891
2. Personal data we collect
- Enquiry and booking forms (Contact us, ERP Doctor, walkthrough requests): your name, company name, email address, phone number and any details you include in your message
- Buyer’s Guide downloads: your name, email address and company name
- Emails and calls: the information you share when you contact us directly
- Technical data: your IP address and browser information, recorded in our web server’s security and error logs
- Cookie preferences: whether you accepted or rejected optional cookies (see section 9)
We do not intentionally collect special category data (such as health information), and we ask you not to include it in forms or messages.
3. How we use your data and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Responding to your enquiry, arranging consultations and walkthroughs, and preparing proposals | Legitimate interests (responding to business enquiries) and taking steps at your request before entering into a contract |
| Providing and supporting the services you buy from us | Performance of a contract |
| Sending you the Buyer’s Guide and occasional related information | Legitimate interests; you can opt out at any time |
| Protecting the website and our forms from spam, fraud and attacks | Legitimate interests (keeping our systems secure) |
| Keeping business and financial records | Legal obligation |
We only send marketing emails where the law allows, and every marketing email includes an easy way to unsubscribe.
4. Who we share your data with
We never sell your personal data. We share it only where necessary, with:
- IMTS Group companies, including IMTS Enterprise Solutions Pvt. Ltd in India, where they help us deliver or support services for you
- Our website host (Hostinger), which stores the website and its server logs
- Microsoft 365, which provides our business email
- Brevo (Sendinblue SAS, France), which delivers the notification emails generated by our website forms
- Professional advisers such as accountants and lawyers, and authorities where the law requires it
Our service providers process personal data only on our instructions and under contracts that require them to keep it secure.
5. International transfers
Some of the organisations above, including IMTS Group companies, are based outside the UK. When we transfer personal data outside the UK, we make sure it is protected, for example by relying on UK adequacy regulations or by using the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
6. How long we keep your data
- Enquiries that don’t lead to a contract: up to 2 years after our last contact
- Customer and contract records: 6 years after the contract ends, to meet our legal and accounting obligations
- Buyer’s Guide contacts: up to 2 years, or until you ask us to stop contacting you
- Server logs: a short period, typically no more than 30 days
7. Keeping your data secure
We use appropriate technical and organisational measures to protect personal data, including encrypted (HTTPS) connections, authenticated email, spam and bot protection on our forms, restricted administrator access with two-factor authentication, and regular backups and updates.
8. Your rights
Under UK data protection law you have the right to:
- access the personal data we hold about you
- have inaccurate data corrected
- have your data erased in certain circumstances
- restrict or object to our use of your data, including for direct marketing
- data portability, where applicable
- withdraw your consent at any time, where we rely on consent
To exercise any of these rights, email solutions@imtsglobal.co.uk. We will respond within one month. If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113, although we would appreciate the chance to resolve your concern first.
9. Cookies
Cookies are small files stored on your device. This website uses only the cookies it needs to work. Any optional cookies, such as analytics, are only set if you click “Accept” on our cookie banner.
| Cookie | Purpose | Type | Duration |
|---|---|---|---|
| cookie_notice_accepted | Remembers your cookie choice | Essential | 6 months |
| wordpress_*, wp-settings-* | Login and settings for website administrators only | Essential | Session to 1 year |
We do not currently use analytics or advertising cookies. If we introduce them, we will update this table and they will only run with your consent. Our website fonts and images are hosted on our own server, so loading a page does not share your data with font or image providers. You can change your choice at any time using the “Cookie settings” link on the website.
10. Links to other websites
Our website links to other sites, such as the IMTS Group website. We are not responsible for their privacy practices, so please read their privacy policies.
11. Changes to this policy
We may update this policy from time to time. The “last updated” date at the top shows when it last changed.